zipzap Privacy Policy
This page describes what we collect when you use zipzap and how we keep that data protected. We respect your privacy and handle your personal information with care, following applicable data-protection standards in the jurisdictions where we operate.
Our zipzap platform requires identity verification, payment data, and account activity logs to deliver sportsbook betting on Liga 1, Piala Indonesia, Champions League, live-dealer tables, slots, and esports markets. We store this information securely and share it only with trusted partners (payment processors, regulators) when legally necessary or operationally required.
This privacy policy applies to anyone who creates a zipzap account, deposits funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or participates in our games and betting services. Our services are available only where local law permits.
What Data We Collect and How We Use It
Account registration and identity
When you register for zipzap, we collect your email address, phone number, full name, and date of birth. We use this information to create and manage your account, verify your identity, and communicate with you about account changes, withdrawals, or service updates. We require identity verification (KYC) before your first withdrawal, which means you'll submit a copy of your ID (KTP or passport) and allow us to confirm your identity matches our records.
Payment and financial data
When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet), we receive transaction records showing the amount, date, and payment method. We do not store your full credit card or bank account numbers — payment processors handle that sensitive data. We keep transaction records to track your deposits, withdrawals, and account balance. This data is encrypted and stored on secure servers. We use it to prevent fraud, comply with anti-money-laundering regulations, and resolve payment disputes.
Our servers may sit outside your jurisdiction
We may store your data on servers located outside Indonesia. By using zipzap, you consent to data transfer and storage outside your home country, subject to applicable laws and our security protocols.
Betting and game activity
We track every stake you place on Liga 1, Piala Indonesia, Champions League, live-dealer tables, slots, and esports markets. We record your selections, stake amounts, outcomes, and the time of each transaction. This data helps us manage your account, calculate your balance, detect fraudulent activity, and comply with regulations. We also use this data to understand player behavior and improve our platform experience.
Device and technical information
When you use zipzap on your phone, tablet, or computer, we may collect information about your device (operating system, browser type, IP address, device identifier). We use this to troubleshoot technical issues, prevent fraud, and ensure our platform works properly across different devices. We do not track your precise location, but we may see your general area based on your IP address to comply with jurisdiction restrictions.
Cookies and tracking
We use cookies — small files stored on your device — to remember your login session, language preference, and account settings. This means you don't have to re-enter your email every time you visit zipzap. We also use analytics tools to measure how many players visit our site, which features they use, and where they encounter problems. This information is aggregated and anonymous — we don't identify you personally in analytics reports.
Communication and support
If you contact our support team about an issue, we keep records of your message, our response, and any attachments or screenshots you send. We use these records to resolve your problem, improve our support process, and train our team. We may also send you promotional updates about new features or tournaments (Liga 1 seasons, Piala AFF draws, Champions League matches) unless you opt out.
Your Rights, Third-Party Sharing, and Security
Third-party processors and data sharing
We work with payment processors (DANA, e-wallet, mobile banking, etc.), banks (local payment, online payment, e-wallet, mobile banking), and identity-verification services to operate zipzap. We share only the data necessary with each partner — for example, your bank receives transaction details but not your full account history. We require all partners to maintain confidentiality and use data only for the purpose we specify. We may also share data with regulators or law enforcement if legally required.
Your rights and account control
You have the right to access your data, request corrections if your information is inaccurate, and delete your account. To exercise these rights, contact our support team. We will respond within a reasonable timeframe. You can also update your profile information, email, or phone number directly in your zipzap account settings. If you request account deletion, we will remove your personal data from active systems, though we may retain anonymized records for regulatory or fraud-prevention purposes.
Data security and encryption
We protect your data using industry-standard SSL (Secure Sockets Layer) encryption. This means your login credentials, payment data, and account activity are encrypted in transit between your device and our servers. We store your password using strong hashing algorithms — we never store your password in plain text. We use multi-factor authentication (optional 2FA) to add an extra layer of security. Our servers are protected by firewalls and access controls, and we conduct regular security audits.
Data retention
We keep your account data as long as your account is active. After you close your account, we retain transaction records, identity documents, and betting history for a set period (typically five years) to comply with anti-money-laundering regulations and respond to legal requests. Personal information like email or phone number may be retained longer if needed for support or dispute resolution. Aggregated, anonymized data (e.g., "many active users bet on Liga 1 matches in Jakarta last month") has no retention limit.
Changes to this policy
We may update this privacy policy to reflect changes in our platform, new features, or regulatory requirements. We will notify you of material changes via email or an in-app message. Your continued use of zipzap after such updates constitutes acceptance of the revised policy. Check back here periodically to review the latest version.
Contact and complaints
If you have questions about this privacy policy, how we use your data, or concerns about data security, contact our support team through the zipzap platform. We will investigate your concern and respond within a reasonable timeframe. If you are in Jakarta, Surabaya, Bandung, Medan, or another location in a supported jurisdiction and believe your privacy rights have been violated, you may file a complaint with the relevant data-protection authority in your country.
Our commitment at zipzap is to handle your data responsibly and transparently. We collect information only to deliver our services — sportsbook betting on Liga 1 and Piala Indonesia, live football markets like Champions League, live-dealer tables, slots, and esports. We encrypt sensitive data, limit access to authorized personnel, and share data only when necessary. Your privacy matters to us, and we will continue to improve our security practices as technology evolves. Our services are available only where local law permits, and we comply with applicable privacy and data-protection regulations in every jurisdiction where we operate.